Support

Common questions

The sign-in code didn't arrive

Codes can take a few minutes to arrive by SMS. Check that the phone number is correct. After the 60-second countdown you can resend, or use the “Send on WhatsApp” option if SMS isn't reaching you. A code is valid for 10 minutes.

Does the worker have to pay anything?

No — never. Workers pay nothing and buy nothing. Only the employer buys records. Confirming payments, viewing records, and exporting PDFs are always free for the worker.

How does the worker confirm a payment?

The worker signs into Tadween on their own phone with their own number. Recorded payments waiting for confirmation appear on their home screen; the worker reviews, signs, and confirms. Confirmation works only from the worker's own phone — the employer cannot confirm for them, and should never handle the worker's phone or codes.

Can a confirmed record be edited or deleted?

No. Once the worker confirms a payment, the record is permanent — nobody can change or delete it, including us. If a confirmed record contains a mistake, the employer files a correction: a new record, linked to the original, that the worker confirms in the same way. Both then appear side by side, each referencing the other.

How do I export my records?

Open any confirmed payment to see its receipt and export it as a PDF. You can also export a full statement — every receipt plus a summary page — from the account menu (workers) or from a worker's page (employers).

I changed my phone number

Workers can change their number from inside the app (account menu → change phone number). The confirmation code goes to the new phone, so the change is controlled by whoever holds the new number. All your records stay with your account.

What happens when the employment ends?

Either side can end the employment link in the app. Ending the link never touches the history: all confirmed records stay, remain visible to both sides forever, and payments recorded before the end can still be confirmed. If the same worker returns later, a new link starts a new period with its own records.

I forgot my app-lock PIN

The app lock is local to your phone. Sign out and sign back in with your phone number — the lock is cleared and you can set a new PIN.